أهمية املوارد البشرية في تحسين جودة الخدمة العمومية

Abstract

Due to the importance that human resources acquire in improving the quality of public service, institutions seek to develop strategies and plans that ensure their development and excellence through the selection, appointment, formation, training and motivation of their members, so we dealt with the subject of our study on human resources importance in improving public quality service, by addressing two parts, a theoretical part through a comprehensive briefing of human resources, and improving the quality of service, while the applied part we dealt with in a field study through the use of the interview tool to collect data, and analyze it qualitatively, We also used the questionnaire tool to collect data and analyze it statistically by using the spss, v27 program, where we obtained the most important results by accepting most of the hypotheses were of a statistically significant level less than (0.05) with a significant level of (0.95) and were as follows: - Acceptance of the first hypothesis of the study, which was "the importance of the selection and appointment process in improving the quality of public service"; - The second hypothesis, which states that "the importance of training courses in improving the quality of public service" is valid; - Emphasizing the importance of the wage and incentive system in improving the quality of public service, as evidenced by the hypothesis